Help

Answers to common questions about IT support, backups, audits, licensing and contacting XTrust Solutions.

How can I contact you?

Use the contact form on the Contact page. We usually reply within one business day.

Do you offer ongoing IT support?

Yes. Our IT Support for Business service covers helpdesk plus server and network administration - on clear, contractual terms.

How does the backup system work?

Our system backs up databases and files on a set schedule, ships them to a remote server over an encrypted connection and emails a notification about every run.

Can I see the products in action before buying?

Yes. We arrange individual demos of XTrust Freight and the software distribution platform - write to us . XTrust Guard will get a 7-day trial at launch; leave your contact details and we will let you know when it is available.

What does an IT audit involve?

The audit covers network and system security analysis, server configuration review, backup procedure verification and software licensing checks. You receive a report with recommendations and an action plan.

How much does implementation cost, and is pricing individual?

Every project is priced individually after discussing scope and needs. Contact us through the form to get a quote.

Is my data safe?

Yes. Backups are encrypted, and applications like XTrust Guard run entirely locally and never send data off the device.

How long does implementation take?

It depends on scope — simple implementations, such as the backup system, usually take a few business days. Larger projects are scheduled individually during the quote stage.